Outsourcing Partner from India

Communication is the most important factor which helps in gaining and retaining customers for any kind of business. You can use directly live chat support for your customer support or you can select any call center service. You have to choose the one which offers 24*7 live chat supports.

The most important thing is for our business is the 24*7 live chat supports. We can also provide 24*7 live email supports but that is not so much powerful as chat support.

Using live chat support you can offer live guidance to your customers. Live chat support can be very useful when customers have trouble like completing different tasks like filling up forms, applying for claims, understanding services etc. At this time they need some person who guiding them end to end. The cost of live chat support is also low.

Using 24*7 live chat support you can interact with your customers. You can understand the demand of your customers like; we try to know who they are? What they want? What are the problems that they are facing? What kind of feedback they wish to offer? And most importantly, did they get what they wanted?

24*7 Live Chat Service believes that establishing a relationship with a customer is the most valuable thing that a communication can lead to. Live chat support collect various information from customers. This can also be done by email and phone but both these medium are not easy to use. Using live chat support we can also track our customers,

Here we have excellent live chat Support software. For more detail just visit: www.emailchatsupport.com and take the advantages of its services.

24*7 live chat supports is indeed the reliable and proven way to retain your customers in the most cost and time effective way. 24X7 live support offers a combination of live email support, live chat support and live phone support.

If you want this service contact me – ankur@infotrex.com or call on Mobile: India 937-613-3927, USA: 313-447-1275.

Based on my experience, below are the fastest growing and most effective website
features for any websites.

1. Online Video

More and more people like to watch small videos on the web-sites because of
high-speed internet connection is becoming easy & normal. Video is one of the
most engaging media because it combines audio & video both to get full attention
of a visitor. As per recent survey of 12,000 small business web,sites, only 5.2%(as of Q4 2008)
had the videos on their website. This number jumped to 19.2%(as of Q4 2009).
It shows that – people like to watch videos and more and more website owners
are making online videos available on their web-sites.

2. Online Audio

There are no specific stastics available for online audio. However, many people
subscribe to Podcasts, and Online Audio is surely a great way to deliver better
information than putting the text on the web-page.

3. Live/Virtual Automatic Chat

Young generation like to chat & send SMS through mobile. Live chat is also
getting popular & I feel that more and more website owners will provide
online live/virtual chat support. We have recently developed a unique
system for automatic virtual chat system. See: http://www.EmailChatSupport.com

4. Instant Call

I have personally found & discussed this feature with many people. Generally website
visitors are reluctant to fill-up a long form & lazy to find all information by themselves
from the web-site. If given a chance to talk to a real person on phone regarding the web-site,
people will prefer to talk on phone rather than reading/searching a web-page.

We have developed the combined solution of “Instant Call” & “Automatic Virtual Chat” system.
See: http://www.EmailChatSupport.com

5. Email Newsletter

Even though SPAM is a big headache for many and its easily associated with “Email”, I
feel that if interesting & valuable information is given in email, people always
appreciate it & want to receive information from you. Its really an art to write
something after some research & by adding some real personal experience.
We have developed the Email Marketing Solution. See: http://www.SmartEmailMarketingSolution.com

If you are interested to implement any of the features, feel free to contact
us.

Do you know that -

80% of website visitors do not really read all the webpages on your Web-Site?

75% of website visitors do not like to fill-up a long contact form on your web-site?

80% of website visitors like to chat with someone if there is online instant chat facility
available?

50% of website visitors like to get the call from the company & get explanation about products/services rather than they call themselves to the company?

Do you see any pattern of behavior in above survey results?

Let me explain you: Majority of the people on internet need fast & accurate information. If this information is provided by a long web-page, then people don’t really like it & don’t really go through it in detail.

This is the only reason, why Google got huge success.

People also get confused & feel bored if there is a long form to fill-up in contact us section of the website.

Majority of people on internet are young people & they like to chat with someone if a live chat operator is available. They also like to talk to a real person if they are really interested about the products/services. However, it has been observed that many people are reluctant to call directly even if they are interested about the products/services.

So, what should be the best solution to capture the attention & details of your website visitors?

The answer is: Provide a simple textbox to enter the phone number, so that a call can be made by the company to the website visitor.

Also, if possible a live chat operator should be available for the website. If live chat operator cannot be made available, then a virtual automatic chat operator should be available.

If you want to provide the best customer interaction service on your website, then visit: http://www.EmailChatSupport.com for the unique solution of automatic virtual chat support.

Recently, we have combined the feature, where we can combine Live chat support(we use Meebo Widget) and Virtual Automatic Chat

The feature works like this:

1. You can sign-up with Meebo & create a widget.

2. This Widget code can be added to the configuration section, where start time & end time can be
decided. During the start time & end time – system will display Meebo widget code on the site, so that
when a live operator is ready to answer chat, he/she can do it.

3. Other than that, automatic virtual chat agent will try to answer the questions, and try to get the email &
phone number of the visitor.

We have seen tremendous response of this application at: http://www.infotrex.com and http://www.DhvaniPateL.com

If you are interested to get Live Chat Support with Virtual Automatic Chat Support – All in One – feature for your web-site, go ahead & sign-up for demo account at: http://www.EmailChatSupport.com

Initially, we decided to have $3.99 per month for our virtual chat agent software.

Social Media Marketing Services

(i) Online Reputation Management & Monitoring

1. Setting up Profile on Social Networking Sites & Maintaining it
2. Making New Business Contacts on Social Networking Sites
3. Active Participation in Social Networking Sites, Discussion Forums
4. Website Traffic Monitoring & Adding Marketing Elements to Website

(ii) Producing Multiple Media for Online Reputation & Promotion

5. Setting up Blog(WordPress or any other Content Managment System which you like)
6. Writing Blog, Article, Press Release, Ebook, Audio, Video, PowerPoint Slides etc.
7. Email Marketing
8. SMS/Text Marketing
9. Live/Virtual Chat Marketing