Outsourcing Partner from India

06/05/2010

Why Social Media will never replace Email Marketing?

Do you think that -  Brand loyalty is at an all time low among customers, just because there  are more companies trying to get attention of all of them? As you know, there is a tremendous competition in the market & that’s why its difficult to get full attention from the customer.

This problem is happening with Email marketing nowadays because of increased usage of social media sites. With the power of e-mail marketing and the emergence of social media, companies now have the ability to communicate with customers in the mediums where they spend most of their time online.

According to Forrester Research, social media will see the fastest growth of any online media channel in the next four years, with spending projected to reach $3.1 billion by 2014. Within the same timeline, Forrester predicts that e-mail users will go from 145 million to 153 million. So, although some have predicted that e-mail will be replaced by social media, which is clearly not the case.  Here are some strong points to consider:

1. Almost all social networking sites require an email address for registration and updates are sent via e-mail

2. 90% of US adults today continue to share information via e-mail

3. Companies are still using landing pages, sign-up forms, custom applications and other methods to effectively acquire e-mail addresses and ultimately extend their reach.

4. Social networking is often restricted or banned in the workplace

5. While still less expensive than most channels, ROI can be difficult to quantify with social media marketing

6. Email is universal, and social networks are not. Nearly everybody on the web has an email address, but not everyone joins social networks.

7. Earlier this year, Forrester Research reported that email marketing in the U.S. alone was expected to reach $2 billion by 2014.

After considering above points, if you still disagree, feel free to contact us and ask for the free “Email Marketing Campaign

References:

http://www.webpronews.com/topnews/2009/10/12/10-reasons-social-media-isnt-replacing-email
http://www.dmnews.com/e-mail-and-social-synergies-driving-acquisition-and-engagement/article/171423/

05/11/2010

Importance of Live Chat Support

Filed under: Email Chat Support, Uncategorized — admin @ 10:40 am

Communication is the most important factor which helps in gaining and retaining customers for any kind of business. You can use directly live chat support for your customer support or you can select any call center service. You have to choose the one which offers 24*7 live chat supports.

The most important thing is for our business is the 24*7 live chat supports. We can also provide 24*7 live email supports but that is not so much powerful as chat support.

Using live chat support you can offer live guidance to your customers. Live chat support can be very useful when customers have trouble like completing different tasks like filling up forms, applying for claims, understanding services etc. At this time they need some person who guiding them end to end. The cost of live chat support is also low.

Using 24*7 live chat support you can interact with your customers. You can understand the demand of your customers like; we try to know who they are? What they want? What are the problems that they are facing? What kind of feedback they wish to offer? And most importantly, did they get what they wanted?

24*7 Live Chat Service believes that establishing a relationship with a customer is the most valuable thing that a communication can lead to. Live chat support collect various information from customers. This can also be done by email and phone but both these medium are not easy to use. Using live chat support we can also track our customers,

Here we have excellent live chat Support software. For more detail just visit: www.emailchatsupport.com and take the advantages of its services.

24*7 live chat supports is indeed the reliable and proven way to retain your customers in the most cost and time effective way. 24X7 live support offers a combination of live email support, live chat support and live phone support.

If you want this service contact me – ankur@infotrex.com or call on Mobile: India 937-613-3927, USA: 313-447-1275.

05/10/2010

A Powerful Tool for increasing Sales Is Live Chat Support Services

Filed under: Email Chat Support — admin @ 9:15 am

Modern Business Technology follows online chat support which is very powerful for sales advantages. Adding live chat services is increasing sales for any online business. Using these services we can able to interact with potential customers and increase our sale. Online businesses can possible either live chat services or outsource via a third party.

Now a day many companies support live chat services. They are providing live chat support software on their website. Using that software we can able to interact with our clients during normal business operating hours. A live chat operator can serve many purposes for online business. A live chat operator can assist in such a way that it collecting necessary information solves technical problems, generating sales and maintaining relationship with customers. Live chat support builds link and trust for our current and potential clients.

Using live chat software companies can be able to resolve problems quickly without hesitation. If you are adding live chat software on your website at that time you have to provide appropriate response to your clients who visits. We can also say that live chat support service is the most affordable, easiest and powerful tool for any business and using that we can increase sales.

Here we have excellent live chat Support software. For more detail just visit: www.emailchatsupport.com and take the advantages of its services.

If you want this service contact me – ankur@infotrex.com or call on Mobile: India 937-613-3927, USA: 313-447-1275.

5 Effective Tips for Live Chat Support

Filed under: Email Chat Support — admin @ 9:11 am

Now a day number of website provides live chat support to resolve the customer queries immediately. This is a brilliant option provided by the business people to make the customer happy by their 24/7 online chat support. Customers can ask any kind of questions like new inquiry, any doubts, about products or services etc.

You have to give quality chat support to your customers. You should be more alert in providing answers to each chat you receive from your client. Here there are effective tips given which make you more comfortable chatting with your customer. Online chat support builds a strong business relationship between you and your clients.

Use excellent software:

If you are using complicated software system, clients feel inconvenience. They may become irritate if your system hangs or become slow in the middle of the conversation. If this would be happen they never use your service again. Whenever you are selecting any chat software at that time use trial version first.

Effective usage of the practical features:

The best way of connecting with your visitor is online chat. If you are so much aggressive in your conversation at that time it may create bad impressions and drive them away. A research survey shows that it is totally useless to initiate chat with the visitor who is searching your website less than 3 minutes. Do not start the chat in very first minutes when the visitor just enters on your website.

Put chat button on your website:

Place chat button on the most visible are of your website. Using this you will get more conversion like place chat icon near your product or services.

Personal touch is compulsory:

The proper way to earn more conversion is that to make sure that your customer support executives are trained properly to understand each visitor’s problem. Clients would be like to get answer from the human but not like from the computerized answerable machine. You have to give replay to your clients with proper sense and related the question. But now a day most of the live chat support gives the robotics response which does not have any sense. You have to post appropriate message on the message board. For more messages lively, you have to add some that you actually take care about your clients and resolve their query. This would make them to fell that a real human is listening to them and give response properly. You have to train your answerable machine in such a way that they provide meaningful response to your clients.

Be Online 24/7:

Now a day most of all the businesses and e commerce websites give online support in 24/7. Visitors can be able to click any time and get immediate help. If at that time you are offline then it may be possible that they may postpone or cancel your services and go with your competitor. So keep in touch with your clients any time.


Here we have excellent live chat Support software. For more detail just visit: www.emailchatsupport.com and take the advantages of its services.

If you want this service contact me – ankur@infotrex.com or call on Mobile: India 937-613-3927, USA: 313-447-1275.


These tips would help you to provide a professional customer support and your clients would feel more secured.

04/10/2010

Building Your Business Using Twitter

Filed under: Uncategorized — admin @ 9:20 am

Why should we use Twitter for marketing our business? Using Twitter I can able to generate leads and promote my business. Using this I can  inform my friends that what should I launch in my business?

Now a day many people use Twitter to share days with their friends who live far away where as some people use Twitter to broadcast recent news stories.
But the main question is that how do I create a marketing message in only 140 characters?

Twitter is also the part of Social media. Using Twitter you can able to find your satisfied customers and also encourage them to recommend you to their friends and relatives.

Twitter Marketing Made Easy

  1. Sign up at Twitter.com. It’s free!
  2. Create a profile for your business.
  3. Use the search feature to find messages about your company, products, or services.

In Twitter you can also able to communication using message. Your friends drop message for you at that time you simply click the Reply button. After that give the reply for that posted message in a brief helpful responses.

Now you are doing global conversations about your company and your product and services. Start   talking about you and your company.

You can even follow them and they can follow you. This means you’ll see all their messages — their “tweets” — and they’ll see yours.

People can share information on Twitter by “retweeting” messages. If someone retweets a message you sent them, all of the people who follow them will see your message.

“The entire idea of using Twitter for marketing is to get the people who already follow you to share your content with the people who follow them,”

Twitter is also known as viral marketing.”

The Twitter Marketing Plan

  • Planning your Twitter marketing strategy
  • Searching the Twitter archives
  • Using third-party applications to increase your Twitter productivity
  • Using analytic software to track your marketing efforts
  • Building your Twitter network of product evangelists

You can start by monitoring all of those messages about your company and responding to them whenever it’s appropriate.

In social media terminology, this is called reputation monitoring.

Each tweet is only 140 characters long having approximately 20 words.

Post interesting and informative contents regularly which your followers will retweet to their followers. And hope that might  also retweet by their followers and so on.

You can post several tweets like:

Generally you post 1 advertisement out of every 15 tweets otherwise that become spammer and Twitter will close your account.

Also find those types of people who are already talking about you and offer then your products and services as well as some interesting content.

Your targeted followers are like that if you have 100 followers then it may be 1000 like, you tweet to 100 followers and that 100 also retweet to their followers and so on. Also send your message only those people who care about your produce instead of sending all.

04/09/2010

Different 17 Tips for Heavy Traffic to Your Blog

Filed under: Uncategorized — admin @ 8:40 am

Let’s try its true: Just follow below steps.

1: Publish As Regularly As Possible

Publish regularly some contents on your blog. As much as you post, more traffic you get because the search engine are indexing your content regularly.

2: Concentration for Blog Headlines

Using numbers usually generates good traffic. Titles with “how to” also  attract a lot of traffic.

3: Also Send Blog link in Email

When you post blog at that time email that blog link to your email list and share with others. Also ask for comments to encouragement.

4: Add a Blog link in your Email Signature

5: Include Multiple Subscription Options on Your Blog

6: Try Article Marketing

Now a day article marketing is a powerful way for generate traffic. Post your article in different web sites and include your blog link in your author  resource box. Also set that whenever you post any article at that time automatically that tweet in twitter. At last how much traffic is generating in  your article that is indirectly back to your blog also.

7: Comment on Blogs

8. Some Guest Posting

Try to writing on other people’s blogs which can introduce you to a new audience and create a rush of new traffic to your blog.

9: Conduct Surveys and Polls

People love to give their opinion. So you know that what your readers want or what is their opinion.

10: Submit Your Blog into Different Directories

11: Make a Google Profile in Social Media

Whenever someone searches your name, a link to your profile will be featured at the bottom of the first page of search results. You can include pictures, links to your blog, products, website, and social networks etc..

12: Post that Blog link in Twitter

13: Post that Blog link in Facebook

Use the Facebook Notes application to pull your blog feed into your profile and/or fan page.

14: Post that Blog link in LinkedIn

15: Distribute Your Video

Also share your videos on different video sharing platforms. Also include your link which back to your blog home page or some specific blog post. You can also share some ideas using videos on tubemogul, youTube, Blip.tv, Vimeo etc…

16: Add the Retweet Button to Your Posts

17: Consider Share Buttons and also Use Social Bookmarking

Now a day there are many plug-in and add-ons are available. You simply add that buttons to your blog and make it easy for readers to share your content on Twitter, Facebook, Digg, Delicious, Reddit etc.

04/08/2010

How to put your Business online and spread it all over the world?

Filed under: Uncategorized — admin @ 1:12 pm

Here there are some tips using that you can be able to put your business online and spread all over the world.

Now a day you can say that Internet is the most powerful business toolkit. Internet is the medium using that you can collect various data, networking, information consumption and many more…

So maximize your internet utilization for your business and for that just follow below tips:

Starting an Online Business

For starting an online business you just follow the following steps:

  1. Start a Business
  2. Register a Domain Name
  3. Select a Web Host
  4. Design Your Website
  5. Start advertising and marketing using Email Marketing, SMS Marketing, Email Chat Support etc…
  6. Confirm with Online Business Regulations
  7. Find State and Local agreement Information
  8. Learn national, State, and Local Tax Requirements
  9. Understand International Trade Laws

Starting an Online Store

If e-commerce is your goal, read this valuable introduction on making a successful move to e-commerce: Getting Started with E-Commerce – An Entrepreneur’s Checklist.

Generate Traffic to Your Site

Starting Online Business is not the main thing but the important thing is to generating traffic and making it a success.

But without any physical business location, generating traffic is one of the biggest challenges for starting an online business.

After that create any integrated marketing plan which maximizes both online and offline channels. Also post a regular brand messages using that both channels.

Read  Starting and Growing an Online Business: An Entrepreneur’s Checklist to get tips on promoting your online business through online channels such as social media, pay-per-click advertising and optimizing your site for search engines such as Google.

Get Blogging

Once site was developed after that we have to keep it that way. Search engine also likes good quality contents. One of the most effective ways of keeping your site fresh and search engine- friendly is to configure blog into your website.

Blog provides extraordinary ways to reaching and capturing with large amount of audiences that can not be done by traditional way by putting constant contents on your web site.

For example, Any computer classes owner can share their course details, Any tax specialist could offer tax tips, Gift Shop owner could blog about different gifts and discount offers etc..

Other Resources

You can also able to get great articles and resources from Business.gov Community for small business experts and entrepreneurs which provide some useful business tips.

Domain Names

Today choosing a business name is also most important thing. Whatever name you select for your business that makes sense for your business. You have to select that name which works on the Web and that is not already trademarked by another company.

E-Commerce

Explains e-commerce payment options such as PayPal.

Explains the regulatory and tax obligations involved in the various stages of e-commerce from online selling, to affiliate marketing, to opening your own online store.

Each state has different laws about sales tax. What happens when you sell your products online from one state to another state customer? Read “E-Commerce – Understanding Your Sales Tax Obligations” to understand when you need to collect sales taxes and when you don’t.

Marketing Your Online Business

  • Using Social Media Marketing
  • Use Google Ad words for growing your small business with cost effective marketing tool
  • Email marketing also the powerful tool for building relationship.
  • Small Business Marketing: Making Social Media Pay Off for your Brand and Your Bottom Line

Protect Your Customers and Your Online Content

In this you have also create Privacy Policy for your Online Business. You have to Understand all Intellectual Property Law and also know that How it can Protect your online business?

Online Advertising Law

In this we have to know that what are the basic rules for Online Advertising.

From the CAN SPAM Act to customer privacy laws, this guide covers all the obligations you need to be aware of when you operate online.

04/04/2010

Small Businesses in USA will Spend More for Online Video in 2010

Filed under: Uncategorized — admin @ 7:52 pm

More than 25% of small businesses are planning on some sort of spending for online video in 2010 according to a report just released by Ad-ology Research. The research says that 28% are planning to spend more for online video, 25% on social networking and 21% on mobile ads.

The social network of choice? Facebook, LinkedIn, Twitter.

Advertising seems to be on the rise as 29% said they are increasing the total amount spent and pushing more towards online.

The Ad-ology report also showed that 20% of small business owners are optimistic about the economy and its recovery in 2010.

Other notes:

  • 31% say they don’t use social media because their customers don’t use social media.
  • More than one-third of these business owners plan to spend more time writing white papers and e-articles.
  • 52% of small business owners surveyed plan to devote more resources to cause marketing in 2010.
  • 42% plan to participate in trade shows or conferences, and the percentage of these planning to spend on trade publications increased 18% from last year.

It seems that of late a lot of pundits and business owners are sure the economy will get moving in 2010 and start climbing out of its downward slide.

This is a re-post/summary from: http://www.reelseo.com/smbs-spend-online-video-2010

Fastest Growing & Most Effective Website Features for Any WebSite

Filed under: Email Chat Support, Uncategorized — admin @ 7:40 pm

Based on my experience, below are the fastest growing and most effective website
features for any websites.

1. Online Video

More and more people like to watch small videos on the web-sites because of
high-speed internet connection is becoming easy & normal. Video is one of the
most engaging media because it combines audio & video both to get full attention
of a visitor. As per recent survey of 12,000 small business web,sites, only 5.2%(as of Q4 2008)
had the videos on their website. This number jumped to 19.2%(as of Q4 2009).
It shows that – people like to watch videos and more and more website owners
are making online videos available on their web-sites.

2. Online Audio

There are no specific stastics available for online audio. However, many people
subscribe to Podcasts, and Online Audio is surely a great way to deliver better
information than putting the text on the web-page.

3. Live/Virtual Automatic Chat

Young generation like to chat & send SMS through mobile. Live chat is also
getting popular & I feel that more and more website owners will provide
online live/virtual chat support. We have recently developed a unique
system for automatic virtual chat system. See: http://www.EmailChatSupport.com

4. Instant Call

I have personally found & discussed this feature with many people. Generally website
visitors are reluctant to fill-up a long form & lazy to find all information by themselves
from the web-site. If given a chance to talk to a real person on phone regarding the web-site,
people will prefer to talk on phone rather than reading/searching a web-page.

We have developed the combined solution of “Instant Call” & “Automatic Virtual Chat” system.
See: http://www.EmailChatSupport.com

5. Email Newsletter

Even though SPAM is a big headache for many and its easily associated with “Email”, I
feel that if interesting & valuable information is given in email, people always
appreciate it & want to receive information from you. Its really an art to write
something after some research & by adding some real personal experience.
We have developed the Email Marketing Solution. See: http://www.SmartEmailMarketingSolution.com

If you are interested to implement any of the features, feel free to contact
us.

03/29/2010

3 Simple Social Media Marketing Tips for Realtors…

Filed under: Uncategorized — admin @ 12:39 pm

Social media and internet technologies are changing standard business practice whether you want
to admit it or not. Especially in times such as these, it’s important to embrace and take
advantage of new tools. If you don’t, someone else will.

Please watch this 4 minutes video and convince yourself that you have to use Social Media
for your business.

http://www.youtube.com/watch?v=sIFYPQjYhv8&feature=player_embedded#

If you are convinced and ready to use social media, let me give you 3 simple tips to get started:

1. Increase Personal Networking on Facebook & LinkedIn

As you know its difficult to meet many people face to face, but in this digital age,
its becoming easy through social networs like facebook & LinkedIn.

Its also important to network with people a little further outside your personal network. Its
time to get in contact with all those acquaintances from high school, college, old jobs, etc.

This may seem like a daunting task, but now it’s easier than ever through the use of popular
social networking sites by reaching to your friend’s friends.

People are spending hours a day reconnecting with others on these networks. All you need to do is
create a profile and start seeking out people to reconnect with. You’d be surprised at how many
people will gladly allow you to be their friend.

This is a fantastic way to generate new leads and clients. I personally find facebook & linkedin
to be far superior than myspace or any other networking site for that matter.

2. Start a Blog ( WordPress or Blogger & Twitter)

Blogging is as popular as ever and may also be worth giving a try.
The most popular blogging platform is Wordpress & Blogger, but there are many others out there
that are easy to use and completely free for a basic site. One thing to keep in mind is that
blogs are not a very focused means of promotion, as most people on the internet will have little
interest in your services for the simple fact that they live thousands of miles away.

However, blogs are good means of credibility and can certainly help you promote yourself and your
listings. Getting traffic to your blog can be a bit of a challenge if you’re new to the idea.

Twitter is a micro blogging site, where you have to just type maximum 160 characters at a time
and inform “what you are doing at present”? Its like a stream of updates. FYI, Google
has recently started similar service called Google Buzz.

If you are busy enough to write blog posts or maintain it, you can outsource to
a company like us.

3. Send More Emails

This last tip seems very obvious, but it really takes time & energy to send many emails.
When I am saying, send more emails, try to customize the email for your friends, customers,
prospects etc. Just keep in mind that – more you communicate, more the business will generate
eventually. You can think to use some professional & cost effective email marketing software
like: http://www.SmartEmailMarketingSolution.com

This is a bit longer email, but I am sure if you sincerely follow above 3 tips, you will surely
get more leads on your way.

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