No matter how hard you try to get your email list membership to open your emails or respond to your offers...there will always be a percentage that will be more responsive than the rest. Your top 15-25% of your email list membership is the focus today...
Let me tell you a true story:
My wife gets Victoria Secrets catalogs in the mail about once a month to every 6 weeks throughout the year.Back in October she placed an order online... and guess what? In November, she started receiving about one Victoria Secret's catalog every 7-10 days instead of every 30 days.She went on to place another couple orders... and guess what? She now gets Victoria Secret catalogs almost every 3-7 days instead of every 30 days. Do you see what happened here?
HOW to segment your email lists:
Step 1: Identify your most responsive segment.
This might include:
Those who have OPENED your HTML email or
Clicked on any of your links or
Responded to any of your survey's or
Made any purchases in the past 6 months.
Step 2: Create a new list to export these members to and setup a delivery schedule or editorial calendar or new 'offers' that will be mailed to them on increased delivery basis.
Step 3: Step it up and deliver additional emails to these members (always giving them the ability to opt-out of all future emails).
WHAT to send to your most responsive members?
Additional discounts or special offers or
Additional insider reports or editorial information they can't get from your regular lists, or
Additional survey's from time to time.
These members are your advocates and will most likely become responsible for a larger bulk of your future sales.
Conclusion: Segment Your Most Responsive Email List Members
All of your email list members are not equal in value to your business so stop treating them that way.
Identify your most responsive list members by open rate, click through tracking or by purchases and increase the number of emails that you send with special offers, additional survey's or additional quality editorial content for your 'best' members. Bottom line is that this strategy will increase your sales, response rate and deliverability to your most responsive members.